cocloc Lock is not on sale. Payments are not open, no payment processor has been chosen, and nothing has been charged to anyone. This policy is published in advance so it can be read before payments open, not because something went wrong.
cocloc Free is free. There is nothing to refund.
Refunds
If you ask within 14 days of purchase, we refund you in full. No questions, no form, no reason required.
Email [email protected] from the address you bought with, or reply to your receipt.
Refunds go back to the original payment method. How long that takes is between the processor and your bank, and is usually a few business days.
If you are outside the 14 days, write to us anyway. We would rather sort it out than argue about it.
One thing to know before you buy
A refund returns your money. It does not remove the software, and it does not release the gate.
cocloc Lock is built so that removing it takes 24 hours. That is true whether you are a paying customer, a refunded one, or a lapsed one. If you ask for a refund, the money comes back and the software carries on doing the thing you installed it to do, until it goes through the same 24-hour removal as everything else.
We would rather put that in plain words here than have you find it out afterwards.
Cancelling a subscription
Once payments open you will be able to cancel at any time, from your account or by writing to us. Cancelling stops future charges at once.
If you cancel, the lock comes off at the end of your billing period, or 24 hours from now — whichever is later.
The rule behind it: the lock releases at whichever is later of the end of your paid access, or 24 hours after you asked. Cancel early in a period and it releases when the period ends. Cancel at the very end of one and it releases 24 hours from the moment you asked.
Cancelling is not a shortcut. There is no route to an unlocked machine in under 24 hours, and we did not leave one in the billing system either.
One exception. If the subscription ends without you asking — a failed card, a dunning cycle that runs out — the lock releases immediately, with no gate. You did not choose that moment, so we do not hold you to it.
Chargebacks
If you think you have been charged in error, email us first. We can almost always fix it faster than your bank can, and a chargeback on a product like this costs us more than the refund does.
Contact
[email protected] · Gayler Enterprises